Agent Portal
AMA Migrant Desk Operations

Welcome. Use the tools below to manage client conversations, handle callback requests, translate in real time, and access the full case management system.

Real-time
Updates

Live Desk

View and respond to client chatbot conversations in real time

Open
Pending
Requests

Callback Requests

View and manage clients who have requested a call back from an agent

Open
12
Languages

Translation Tool

Real-time text and voice translation in 12 languages for client interactions

Open
Full
Dashboard

Operations Centre

Open the full SharePoint case management dashboard to manage cases

Open
This portal is for authorised AMA Migrant Desk staff only.
Technical support: ama@migrantdesk.onmicrosoft.com